logo ×

Homeowner FAQs

Magical Stays property management FAQ

About Us

  • Who is Magical Stays?

    Magical Stays is a full-service Orlando Vacation Rental Property Management company for vacation homes located near Disney, Florida.

    With over 22 years of operating experience, Magical Stays provides guests with trusted quality and consistency vacation stays, while optimizing the management, marketing, and return on investment for vacation rental homeowners.

    Our innovative approach and use of latest technology ensure magical stay experiences for every home, every stay, every time.

  • What does Magical Stays do for vacation rental homeowners?

    Magical Stays takes care of everything. We manage every aspect of vacation rental: from maintaining it in best condition to keeping it booked and servicing guests stays. It is our goal to help you earn more, worry less and enjoy your vacation rental investment.

    Joining Magical Stays is easy and can be done remotely or in person. You can stop by our Orlando office located in Ovation Publix Plaza at 7770 Lake Wilson Rd, Davenport, and meet our Team. Or we can meet you on Zoom to answer any of your questions.

    We’ll handle everything from taking photos of your home and writing your property listing, to marketing it to potential guests and coordinating their stays.

    Your home will always be guest ready since we provide professional housekeeping, upkeep (e.g., pool cleaning, lawn care, pest control, trash service, AC preventative maintenance, replacing light bulbs, batteries, etc.), and more. We even have in house repair technicians and access to the best contractors to carry out any repair work no matter how big or small. We provide 24/7 emergency maintenance and guest support.

  • What kind of Agreement does Magical Stays offer?

    When you partner with Magical Stays, you’ll be free to come and go from our management as you please. All we ask is that you give us notice in writing. We will terminate our agreement on the checkout date of the last existing reservation that is in place as of the date when your notice is delivered, or any other date we can mutually agree on.

    If you are interested to review copy of our agreement, please inquire now and we will be more than happy to send it to you.

Getting Started

  • How do I get started with Magical Stays?

    It’s easy and we will take care of everything! As soon as you sign with us, our Team will start collecting your information, inspecting your property, taking photographs that capture your home’s best qualities and amenities and crafting a property listing that will give your property extra exposure on all booking sites. Normal activation also includes inventorying your property in detail, preforming a deep clean, setting pricing, activating advertising on the main internet channels and beginning to take reservations.

  • Does Magic Stays assist in converting my property into a successful vacation rental?

    Of course! We do everything: from preparing and filing all required State and County licensing and tax certificate to giving you professional advice on the best rental furnishings and supplies. We help you succeed and get the most out of your rental.

  • What about taxes?

    Magical Stays will collect any taxes that are required of your home for a small monthly fee of $20. We will put them into our owner escrow-style account, file monthly tax returns and remit tax funds on your behalf. Each reservation has State Sales and Tourist taxes added to the amount of the rental. You will not need to send any extra money to pay taxes, or file any returns yourself.

Rental Qualifications

  • Do I have to commit to a certain amount of availability?

    Ideally all homes that wish to use Magical Stays are year-round rentals. You are free to use your home for as much personal use as you’d like.

  • Is there anything I am required to have at my home?

    Yes! You will need certain items to comply with Hotel License requirements, like fire extinguishers and pool gate/alarms. All Magical Stays properties will need to have high speed internet, keyless door lock or smart lock, supply closet lock, etc. There are certain things we advise that you provide to rent your home “fully furnished”, like small kitchen appliances, cookware and dinnerware. We will work with you to make sure that you have everything in place. Well decorated homes tend to rent at a higher rate, and we always encourage owners to have a home that is properly stocked and shows well.

  • Do I have to allow pets?

    That’s up to the discretion of each homeowner. We do charge guests pet cleaning fee to ensure that the home is fully cleaned after each pet stay.

    Please take note that by Law we are not able to prohibit service animals.

Reporting and Payment

  • What kind of reports will Magical Stays provide me on my property’s performance?

    You will receive monthly statement from us that detail how much rental revenue you earned and any charges that you may have incurred during the month (for example items like: pool service, pest control, cleaning after your own stay or if you requested us to do any repairs or maintenance, etc.) You will also get Profit and Loss Statement and be able to see completed work orders. Our Finance Team will be happy to guide you through your monthly reports and answer any questions.

  • When do I get paid for reservations?

    We pay owners once a month. Expect to receive an owner statement and an ACH deposit to your bank account by the 15th day of every month. This statement and deposit will cover all guest stays that check out during that month. If you have a guest crossing over one month to the next, the payment for that reservation falls in the month they check out.

Rental Marketing

  • How do you enable online bookings?

    We use Streamline Vacation Rental Software - leading and reliable management solution for professional managers to push your rental to over 50+ booking sites. It is backed by a publicly traded company and works very well for enabling all aspects of guest bookings and payments.

  • How do you advertise my vacation rental?

    We list your home everywhere guests are looking for rentals! In addition to our own site, we’ll automatically list your property on the major listing sites.

    We sync your availability calendar across every site, so each site will show the right rates and availability at all times, making it easy for guests to view the correct information and book your home.

  • What if I already have listed my home on those sites?

    Many homeowners already have property listings on these sites, so we’ll work with you to migrate your listing over to our managed account. We’ll also professionally rewrite your listing, take new photos of your home, and sync the pricing and calendar with the other sites your home will be listed on.

  • Do I need to provide you with photographs?

    No. In preparation for listing your home, Magical Stays uses the latest technology to capture photos, a digital floor plan, and create a virtual tour, which we have found to be a key selling point for potential guests. When captured, our highly-trained team of expert photo editors make sure your home looks fantastic on every listing site.

  • How do I book myself, friends, or family at my property?

    You can call us, and we will book your property for you, or you can view your availability and book online through your Owner Dashboard. There is absolutely no charge for booking your own home. If you choose to have us clean your home after your stay, we will bill you on your owner statement for the cleaning. You may also choose to clean the home yourself.

  • How do you deal with guest deposits paid in advance?

    We accept all major credit cards and charge a deposit of 10% of the total rental upon booking, with the full payment due 30 days prior to check-in. All reservations which are made more than 10 days in advance of check-in are fully refundable if the guest cancels the reservation within 72 hours of booking. After this cancellation period expires, all payments are non-refundable. The guest who books the property must be 25-years-old or older unless otherwise noted.

Pricing Management

  • How do you set pricing for my rental?

    We set separate rates that vary based on day of the week and time of the year. For example – mid-week days will be set at one price and weekends at another; holidays and peak periods will likely be set higher and off-season prices are usually set a bit lower. We set these initial prices based on several factors like input from each owner, characteristics of the home (size, amenities, location, recent remodels, etc.), comparable home prices in the area, and guidance from our local General Manager. As the homeowner, you have the option to set your floor rate – which we will never price your home lower than.

    Once we agree on the initial pricing, we ask you if you want to be included in our dynamic pricing program. Over 90% of all owners decide to participate. Once in the program, we watch the performance of your unit and make pricing adjustments as needed. The key is to monitor and adjust pricing up or down based on actual market demand. This is where Magical Stays excels. We monitor conversion rates of your rental at initial pricing and adjust up or down according to how well the rental is booking. It is an ongoing process that is always a top priority.

    We monitor the market availability calendars on sites like VRBO and HomeAway, we use pricing reports from AirDNA, we receive hotel pricing reporting from RateGain, and benchmark every home's inquiry and reservation volumes against historical numbers and comparable homes. Here are just a few examples of the many ways we adjust your pricing to make you more rental income:

    If your home is booking more quickly for comparable times of year than other homes in your area – this may be an indicator that your price is too low, and we may adjust your nightly rate to make it higher.

    If your unit has last minute availability and has openings within the next two weeks, we may apply different levels of discounts to try and get that last minute traveler who is used to getting a last minute deal.

    If we notice large periods of time that are farther in advance that have lower than expected occupancy, we may lower the nightly rate. As occupancy fills in, we will make adjustments to raise the nightly rate back up.

  • Does Magical Stays offer coupons to guests?

    Any property that allows dynamic discounts is subject to marketing incentives at the discretion of Magical Stays Vacation Rentals. These incentives could fall below rate thresholds in an effort to secure deal seeking guests and materialize stays that are unlikely to book otherwise.

Property Management

  • Do I need to do my guests’ laundry (e.g., towels, linens, etc.)?

    Our housekeeping fees cover laundry service for linens with every professional clean. Our cleaners will do it on-site if time permits or bring it to a laundry facility as a backup.

  • Do I need to provide soap, paper towels, toilet paper, etc.?

    Magical Stays makes sure your home remains stocked for every guest. We supply a kit for each guest that includes a couple rolls of toilet paper per bathroom, a roll of paper towels, soap, shampoo and conditioner, and dish soap.

  • What if I want to do some decorating on my own?

    We highly encourage homeowners to take pride in their home and invest in decor. Guests want a unique and local experience. Your home’s decor is a great way to provide this.

  • How do you keep my home safe and manage keys?

    Magical Stays uses a digital smart lock, which is known to be the gold standard in the vacation rental industry. They are expensive – but we cover the cost – and they are worth it. They are proven to be reliable, secure, and stand up to harsh outdoor environments. Each guest has their own code that is only valid during the time of their stay. Additionally, all of our housekeepers and vendors are issued unique one time codes for when they need to clean or make a repair at your property.

  • How do I access my home?

    Each lock comes with the ability to have several master codes set for it at any given time. As the homeowner, you will have a master code and can access the property whenever you want – we recommend not sharing this code with anyone.

  • What about regular maintenance?

    Magical Stays provides guest services and management, and property management to owners, but Magical Stays is not a maintenance company. Our employees are not trained contractors or repair personnel. We staff a 24/7 call center, manage reservations, guest support, schedule regular housekeeping and inspections, dispatch qualified maintenance personnel, monitor internet uptime, control indoor temperature (when equipped), control pool temperature (when equipped), maintain electronic locks, and more – but we do not personally handle maintenance requests.

    During inspections, we will restock consumable items like soap, toilet paper, shampoo, etc., and we will perform simple maintenance like changing remote control batteries or light bulbs for lamp fixtures. We will schedule vendors as needed, and all maintenance work will be billed at cost to you. We make it easy by paying vendors directly – saving you the headache of coordinating anything during a guest stay!

  • Who takes care of my lawn, my pool, etc.?

    We are happy to schedule a regular lawn or pool service, but most owners already have this in place and continue to use their preferred vendor. We require that all owners have repeat services in place. Owners typically pay these fees directly to their contractors, along with utilities, internet, and TV. We can set up recurring services for you, and the bills for the service will be sent directly to you.

How long has Magical Stays been in business?

Magical Stays has been in business since 1999, and is one of the longest running Orlando vacation home management companies. We have grown through hard work, quality of service, and word of mouth.

How big is Magical Stays?

We’re a pretty big Orlando vacation rental property management company, with around 110 homes under management. But we’re still a small company at heart, and that shows in the way we treat you.

Why Choose Magical Stays?

There are so many great reasons to join Magical Stays. Here are a few:

  • Earn more revenue
  • Pay less in fees
  • No signing on fee
  • No long term contract
  • Unlimited Owner use
  • Professional housekeeping service
  • In-house maintenance professionals
  • 24/7/365 support
  • Trust accounting
  • No nickel and diming
  • 20+ years of experience
  • 100% satisfaction guaranteed

How Do I Join Magical Stays?

The first step is to complete the contact form on our website, or simply call us. One of the owners of Magical Stays will then get in touch with you.

We’ll discuss our Orlando vacation home management services, and our fee structure with you, and also your expectations, so that we can both decide if we’re a good fit for each other.

If we’re a good fit, then the next step will be to decide on a start date and sign a management agreement.

If you’re a new Orlando vacation rental owner, then the start date will most likely be your closing date.

If you’re an existing owner moving from another management company, then the start date will most likely be the termination date that has been agreed between you both.

Once signed, we’ll visit your property to perform an initial clean, inspection, and identify any maintenance issues.

We’ll also create your home’s online listing at the same time so we can get your vacation rental up and running as quickly as possible.

How Does Magical Stays Work?

Once your home is guest ready, Magical Stay will handle everything you need to start earning revenue, such as:

  • Managing your listings on all major booking platforms
  • Providing eye-catching photography, 360-degree tours, and vivid descriptions
  • Leveraging technology to automatically update your prices for maximum revenue
  • Offering 24/7 on-the-ground guest assistance
  • Performing professional housekeeping

There’s no detail we overlook, no guest touchpoint we haven’t considered. All this leads to happy guests, glowing reviews, and your flourishing success.

contact us find your rental