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Guest FAQ’s

HomeGuest GuideGuest FAQ’s

Magical Stays vacation rentals guest FAQ

We’re excited that you are considering Magical Stays for your next stay in Orlando! Below are some things we’ve learned that guests would like to know before they book with us.

Guest FAQ's

  • Is the home I book online the exact one I will be staying in?

    Yes, the specific home you book on our website is where you will be staying.

  • How do I make a reservation?

    Once you have found the vacation home of your choice on our website, you can either click the “Book Now” button and follow the simple on screen instructions to complete your reservation, or you can call us at 863-420-1010, and our Reservations Team will be glad to assist you.

  • What is required to make a reservation?

    To reserve a unit, we require a small reservation deposit, and a signed reservation agreement. Once both items have been processed, a booking confirmation email will be sent to you. The full rental payment will be due 14 days prior to your arrival. A payment reminder will be sent to you along with the payment instructions.

  • Is there a minimum age to make a reservation?

    Yes, you must be 21 years or older to make a reservation and must also be part of the group who will occupy the home.

  • Is the reservation deposit part of the rental payment?

    Yes, the $100 reservation deposit is applied towards the balance of your rental.

  • What does your Property Damage Protection fee cover?

    The Property Damage Protection fee protects our guests against accidental damage done to the property. This is not insurance, and the Property Damage Protection does not apply to intentional damage done by you or your guests, excessive wear and tear due to parties, smoking, pets or otherwise, additional cleaning charges due to stains or spills, fines incurred by the police or HOA due to noise, excessive trash, parking, or damage beyond $1,500. Any damage or fines not covered by the Property Damage Protection can be charged to the guest (and the guest’s card on file).

  • What does your housekeeping fee cover?

    The housekeeping fee is a one-time fee that covers each reservation’s departure clean. Unlike a hotel, we do not provide daily maid service unless specified with an agent and for additional (housekeeping) fees. The good news is that all our guests arrive to a clean home and shouldn’t have to worry about cleaning up before they go. This is all included in the housekeeping fee.

  • What types of payment do you accept?

    We accept all major credit cards, PayPal, cashier’s check, direct deposit, and wire transfer. Unfortunately we cannot accept cash upon arrival.

  • What is travel protection (trip insurance) and should I buy it?

    We highly recommend travel protection as it covers things like missed flights, sickness (including COVID-19), lost baggage, job loss, weather, and travel delays for a very low price. You may purchase through our travel protection partner here. There are many sites that offer it as well.

  • How many people can stay in each home?

    In accordance with Florida law, the maximum number of people that can stay in a home may not exceed the maximum occupancy posted for each home. The following outlines the maximum occupancy for each home, unless otherwise posted:

    • 3 bedroom sleeps maximum of 8
    • 4 bedroom sleeps maximum of 10
    • 5 bedroom sleeps maximum of 12
    • 6 bedroom sleeps maximum of 14
    • 7 bedroom sleeps maximum of 18
    • 8 bedroom sleeps maximum of 20

  • How will I receive my arrival instructions?

    All confirmation and arrival instructions are sent via email. You will receive a reservation confirmation email within 24 hours of submitting the rental agreement and reservation deposit. A second email with final confirmation and arrival instructions will be sent after your final payment has been received.

  • What is the refund and cancellation policy should I need to cancel my trip?

    You may cancel your reservation at any time, subject to the following cancellation fees: For cancellations received 15 days prior to arrival, the reservation deposit is non refundable. For cancellations received 14 days or less prior to arrival, the the full balance of the rental charge is payable.

  • How do I check in and get access to the home?

    Check-in time is after 4 p.m. However, an earlier check-in time may be arranged based on availability for . All our properties are equipped with smart electronic locks. This means that no check in is required, and you can go straight to the unit when you arrive. The access code will give you access to the unit during your reservation period. Please note that the access code will expire once your reservation period is over.

  • What is provided in the home?

    All linens and towels are provided. There is cable TV, a DVD player, free WiFi, and a telephone. The kitchen has a refrigerator, stove, dishwasher, microwave, toaster, can opener, coffee maker, along with all dishes and utensils. Each home also has full size washer & dryer, vacuum cleaner, iron, ironing board, and hair dryer.

  • Are there cleaning supplies?

    We do not leave any chemicals in the home but there is a washing machine, dryer, mop, broom, dustpan, vacuum, dishwasher, iron and ironing board in the properties.

  • Is there anything I should bring?

    There are a few things you may want to bring with you, such as pool towels, spices, coffee, sugar, cream, etc. We do provide the first roll of toilet paper and some simple hand soap. There are many full service grocery store just minutes from your vacation home where all these items are easy to obtain.

  • Will I need to order pool heat?

    Pool heating is highly recommended between the months of October to April.

  • Are there any house rules?

    Although some homes have additional local ordinances, we request that all Magical Stays guests follow the below policies to keep people and the home safe: Please behave as you would in any home in which you live, with respect for property and neighbors. Unless we approve otherwise, you (as the guest booking the property) must be over the age of 21. You will be an occupant of the unit during the entire reserved period and other occupants of the home during your stay will be family members, friends, responsible adults or children under direct adult supervision. Do not exceed the maximum occupancy of the home. No parties, noise that can be heard beyond the home lot line or in adjacent units or any illegal activity may occur at the home. No pets are allowed unless otherwise noted for specific properties and where you have paid a pet fee in connection with your booking in advance. Registered service animals are allowed when you provide proof of registration upon request. No smoking is allowed in the home. Check-in time is 4 pm and check-out time is 10 am. Please use common courtesy at the home by keeping it clean, reporting any problems or damages, washing dishes as used, taking garbage to the outside bins, leaving towels in the bathrooms and sheets in the bedrooms, and not rearranging furniture.

  • How do I check out?

    Check-out time is at 10 a.m. To ensure that everything is pleasant and enjoyable for those arriving after your departure, we ask that you please depart the property by 10 a.m. on the date of your check out. Upon request, a late check-out may be arranged based on availability. Simply lock all windows and doors when you leave. Be sure to take all your belongings with you, and enjoy your journey home or to your next destination.

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